Terms & Conditions

New cookie law explained

Changes to online privacy laws across the EU, since May 2011, mean that visitors to many websites will start to be asked for their consent for the use of ‘cookies’ and other similar web technologies.

'Cookies' are a type of file stored on your internet device (PC, Phone or Tablet) and used by most websites in various ways enabling you to personalise your online experience. Cookies can also be used to track your activity and behaviour online. This provides website owners important insights into the quality of their services, allowing them to improve and better meet the needs of all their visitors.

Cookies used on this site

Analytics cookies
These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

Third party cookies
We do not set third party cookies through our website (social media or other).

In using this site you are consenting to us using the aforementioned cookies, in compliance with our normal terms and conditions. Depending on your browser you can choose to delete your cookies or change your privacy settings so these cookies cannot be tracked.

 

About Us

Witherby Seamanship International, Witherby Insurance and Legal and Witherby Shipping Business are all trading divisions of Witherby Publishing Group Limited (WPGL).

 Witherby Publishing Group Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@emailws.com.

Our Contact details:

Witherby Publishing Group Ltd.,
4 Dunlop Square,
Deans Estate,
Livingston,
EH54 8SB
United Kingdom

Phone: 44 (0) 1506 463 227
Fax: 44 (0) 1506 468 999
Email: info@emailws.com

Witherby Publishing Group Ltd is a company registered in Scotland
(Reg.  No SC 333949)
Reg Office: 5th Floor Quartermile Two, 2 Lister Square, Edinburgh, EH3 9GL

VAT Number    929 746 278

 

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept all major credit and debit cards including:

American Express
Visa
Mastercard
Switch
Maestro
Cirrus
Delta

Witherby Publishing Group Ltd use Sage Pay to process all online payments from our websites.  Sage Pay is the UK's largest independent payment service provider making card payments secure and easy. 

To view more information on Sage Pay's security policy click here

If you are shopping outwith the UK, your credit card company will convert the transaction to US Dollars or your own currency. Any prices shown in US Dollars or Euros are an approximation only. The exact price you pay will depend upon the current exchange rate, please contact your credit card provider for further details.

 

Shipping And Handling All costs including packaging overhead.

1) UK: two options
     - Courier
     - Royal Mail 'Signed For' (we can actually send such package by Courier depending on the number of items and weight of the package).

2) Rest of the World: two options
     - Courier (recommended, see the note below)
     - Airmail

Important Note: Witherby Publishing Group Ltd strongly recommends that you use the courier option for delivery overseas as, in our experience, airmail is no longer providing an adequate service. If you choose not to take this recommendation we reserve the right to decline a refund or replacement in the event of shipping loss.

Important Note to Customers Purchasing from Brazil: Please could all customers purchasing from Brazil include either their personal CPF number or company CNPJ number - the Brazilian Customs authority requires this in order to process consignments entering the country.

Important Note to Customers Purchasing from Russia: We are unable to send goods to residential addresses within Russia. All Russian orders must be for delivery to a business address.

 

Delivery Schedule Orders received before 2.00pm UK Time Monday to Friday will normally be despatched on the same day. All other orders will be despatched on the next working day.

 

Value Added Tax Charges For orders made from the UK or the European Union, the 20% VAT is not included unless otherwise stated on the product website page.

 

Import Taxes and Customs Duties  Charges applied to products ordered from outside the UK are the responsibility of the buyer. Witherby Publishing Group is unable to assess or control these costs which must remain your responsibility to pay.

 

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

 

Guarantee We guarantee your satisfaction. Our returns policy complies with UK Government Regulations for Distance Selling - Statutory Instrument 2000 - 2334

 

Reaching Us If you need to reach us, please email us on info@emailws.com. Alternatively, you can call on (International) 44 (0) 1506 463 227 or fax us on 44 (0) 1506 468 999 or write to us at Witherby Publishing Group, 4 Dunlop Square, Deans Estate, Livingston EH54 8SB. UK (Scotland).

 

Privacy Policy Witherby Publishing Group does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.  Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

 

Returns Policy We comply with UK legislation as found in the UK "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

                                                  T's & C's updated April 2011
Please note that Witherby Publishing Group Ltd reserves the right to vary these Terms and Conditions from time to time without notice.