INTERTANKO Guiding Principles to Emergency Management and Crisis Communications

Published Date

January 2004


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INTERTANKO Guiding Principles to Emergency Management and Crisis Communications

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This publication provides guidance on responding quickly and effectively to an industry incident to minimise the risks to human life and to the environment, and also to ensure that all necessary steps are taken to protect the industry’s public image. It includes a case study, for training purposes, on the needs and effects of incident management and media response plans using the Sea Empress incident as an example.

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INTERTANKO believe that it is essential that the industry responds quickly and effectively to an industry incident not only to minimise the risks of human life and damage to the environment, but also to ensure that all necessary steps are taken to protect the industry’s public image. These guiding principles have been produced to help the international shipping industry contribute to this objective.

 

The publication includes a case study, for training purposes, on the needs and effects of incident management and media response plans using the Sea Empress incident as an example.

 

(Guide of 24 pages + the comprehensive case study).

INTRODUCTION

- Purpose and scope of the Guide

- Efthimios Mitropoulos, IMO Secretary-General: be prepared

 

CRISIS, WHAT CRISIS?

- be open; be accessible; be prompt – media comment

 

EMERGENCY MANAGEMENT PRINCPLES

- General emergency management principles including charts

 

CRISIS COMMUNICATIONS PRINCIPLES

- General crisis communications principles including charts

 

CASE STUDY

- No two incidents are the same and few are ‘orthodox’. This case study for training purposes offers an insight on how the Sea Empress incident was handled, and the pressures that the operator and his staff had face.

 

EMERGENCY MANAGEMENT AND CRISIS COMMUNICATIONS PROCESS

- This section guides the reader through the process in the form of a checklist highlighting what every company should have in place.

INTERTANKO is a forum where the industry meets, policies are discussed and best practice developed. It is a valuable source of first-hand information, opinions and guidance. INTERTANKO stands for safe transport, cleaner seas and free competition.

Title: INTERTANKO Guiding Principles to Emergency Management and Crisis Communications
Edition: First
Number of Pages: 24
Product Code: WS1029K
Published Date: January 2004
Book Height: 300 mm
Book Width: 210 mm
Weight: 0.12 kg
Author: Intertanko

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