Privacy Policy

References in this Privacy Policy to ‘Witherby Publishing Group Ltd’, ‘Witherbys’ ‘we’, ‘us’ or ‘our’ mean Witherby Publishing Group Ltd (a company registered in Scotland with registration number SC 333949. Our registered office is 27 Stafford Street, Edinburgh EH3 7BJ, Scotland, UK).

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services, contact us, sign up for one of our free products or free trials. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions, or attend one of our, or a partner’s event.

The information we collect is:

-Your first name and surname and contact details (email address, telephone number and postal address – delivery and account postal addresses). -Your job title, or if you are in education. -If you are a member of a Trade Organisation, so that we can offer you relevant discounts and send you marketing information (but only if you have asked us to. See ‘Marketing’ in this document for further information). -Information about your transaction, including what you have purchased or signed up to receive. We may also receive your personal data direct from our partners who we provide services on their behalf to you (for example, if you or your company is a member of a Trade Body Organisation).

Website usage information is collected using cookies.

What we are doing to ensure the security of personal information
For further information on how we maintain the security of your information, contact GDPR@Witherbys.com

 

 

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you or contact you about other products and services we think may be of interest to you. We may also contact you to update you on a change to a product or service that you have signed up for or ordered.

We use your information collected from the website to personalise your repeat visits to our website.

Witherby Publishing Group Ltd will not share your information for marketing purposes with any third party company.

In processing your order, we may send your details to one of our trusted suppliers and businesses. Examples include our delivery partners, credit and debit card companies, credit reference agencies and In order to ensure the security of your transactions and prevent or detect fraudulent transactions, we may also share your information with our fraud screening service provider. Our third party service providers only have access to personal information needed to perform their function.

Marketing

We would like to send you information about our products and services plus company and industry news, which may be of interest to you. We will only send any marketing communications to you if you have opted in to receive marketing communications.

You have a right to stop us from contacting you for marketing purposes at any time. You can unsubscribe at the bottom of any of our emails, or contact GDPR@witherbys.com

From time to time, we may advertise with Facebook, Twitter and GoogleAds. However, we will also ensure that any online advertising we undertake is GDPR compliant.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: Witherby Publishing Group, 4 Dunlop Square, Deans Estate, Livingston, UK EH54 8SB.

We want to make sure that your personal information is accurate and up to date. You have the right to ask us to correct or remove information that you think is inaccurate.


Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

 

Other websites

Our website contains links to other websites. This privacy policy only applies to this website when you link to www.witherbyseamanship.com, www.witherbypublishinggroup.com, www.witherbys.com, www.witherbydigital.com, www.shippingregs.org, www.lngports.info, www.witherbyebooks.com and www.seamanshiplibrary.com


Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page (http://www.witherbyseamanship.com/cm/terms.htm). This privacy policy was last updated on 25 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you, by contacting our Privacy Officer by email (GDPR@witherbys.com) or by calling +44 (0) 1506 463 227.

 

 

Terms & Conditions

New cookie law explained

Changes to online privacy laws across the EU, since May 2011, mean that visitors to many websites will start to be asked for their consent for the use of ‘cookies’ and other similar web technologies.

'Cookies' are a type of file stored on your internet device (PC, Phone or Tablet) and used by most websites in various ways enabling you to personalise your online experience. Cookies can also be used to track your activity and behaviour online. This provides website owners important insights into the quality of their services, allowing them to improve and better meet the needs of all their visitors.

Cookies used on this site

Analytics cookies
These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

Third party cookies
We do not set third party cookies through our website (social media or other).

In using this site you are consenting to us using the aforementioned cookies, in compliance with our normal terms and conditions. Depending on your browser you can choose to delete your cookies or change your privacy settings so these cookies cannot be tracked.

 

About Us

Witherby Seamanship International, Witherby Insurance and Legal and Witherby Shipping Business are all trading divisions of Witherby Publishing Group Limited (WPGL).

 Witherby Publishing Group Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@witherbys.com

Our Contact details:

Witherby Publishing Group Ltd.,
4 Dunlop Square,
Deans Estate,
Livingston,
EH54 8SB
United Kingdom

Phone: 44 (0) 1506 463 227
Fax: 44 (0) 1506 468 999
Email: info@witherbys.com

Witherby Publishing Group Ltd is a company registered in Scotland
(Reg.  No SC 333949)
Reg Office: 27 Stafford Street, Edinburgh, EH3 7BJ, Scotland, UK

VAT Number    929 746 278

 

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept all major credit and debit cards including:

American Express
Visa
Mastercard
Switch
Maestro
Cirrus
Delta

Witherby Publishing Group Ltd use Sage Pay to process all online payments from our websites.  Sage Pay is the UK's largest independent payment service provider making card payments secure and easy. 

To view more information on Sage Pay's security policy click here

If you are shopping outwith the UK, your credit card company will convert the transaction to US Dollars or your own currency. Any prices shown in US Dollars or Euros are an approximation only. The exact price you pay will depend upon the current exchange rate, please contact your credit card provider for further details.

 

Shipping And Handling

1) UK: two options
     - Courier
     - Royal Mail 'Signed For' (we can actually send such package by Courier depending on the number of items and weight of the package).

2) Rest of the World: two options
     - Courier (recommended, see the note below)
     - Airmail

Important Note: Witherby Publishing Group Ltd strongly recommends that you use the courier option for delivery overseas as, in our experience, airmail is no longer providing an adequate service. If you choose not to take this recommendation we reserve the right to decline a refund or replacement in the event of shipping loss.

Important Note to Customers Purchasing from Brazil: Please could all customers purchasing from Brazil include either their personal CPF number or company CNPJ number - the Brazilian Customs authority requires this in order to process consignments entering the country.

Important Note to Customers Purchasing from Russia: We are unable to send goods to residential addresses within Russia. All Russian orders must be for delivery to a business address.

 

Delivery Schedule Orders received before 2.00pm UK Time Monday to Friday will normally be despatched on the same day. All other orders will be despatched on the next working day.

 

Value Added Tax Charges For orders made from the UK or the European Union, the 20% VAT is not included unless otherwise stated on the product website page.

 

Import Taxes and Customs Duties  Charges applied to products ordered from outside the UK are the responsibility of the buyer. Witherby Publishing Group is unable to assess or control these costs which must remain your responsibility to pay.

 

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

 

Guarantee We guarantee your satisfaction. Our returns policy complies with UK Government Regulations for Distance Selling - Statutory Instrument 2000 - 2334

 

Reaching Us If you need to reach us, please email us on info@emailws.com. Alternatively, you can call on (International) 44 (0) 1506 463 227 or fax us on 44 (0) 1506 468 999 or write to us at Witherby Publishing Group, 4 Dunlop Square, Deans Estate, Livingston EH54 8SB. UK (Scotland).

 

Privacy Policy Witherby Publishing Group does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.  Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

 

Returns Policy We comply with UK legislation as found in the UK "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

                                                  T's & C's updated May 2018
Please note that Witherby Publishing Group Ltd reserves the right to vary these Terms and Conditions from time to time without notice.

 

Our website contains links to other websites. This privacy policy only applies to this website when you link to www.witherbyseamanship.com, www.witherbypublishinggroup.com, www.witherbys.com, www.witherbydigital.com, www.shippingregs.org, www.lngports.info, www.witherbyebooks.com and www.seamanshiplibrary.com