The Customer Perspective on ECDIS Training (eBook)

Published Date

August 2013


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The Customer Perspective on ECDIS Training (eBook)

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It is difficult to gain a truly impartial view of the state of ECDIS training. Providers do not publish feedback often, and it is understandably quite daunting to so do. It’s also tempting when presenting feedback to apply selectiveness to what is published, in order to reinforce points you wish to make at the expense of those you wish to ignore. The purpose of this book is not to provide the picture we wish to paint. It is instead to reflect, to the best of our ability, the perception the customer holds of the state of training – of both the 1.27 Generic and Type Specific ECDIS courses. It is hoped that this will help inform both the provision and development of ECDIS training with a view to ensuring the best service is provided to mariners, no matter who is providing that service.

PUBLISHED DATE:
AUGUST 2013

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We will not be providing answers, but we do hope to provide the reader with sufficient information to draw their own conclusions – and comments are provided to provide some analysis to the numbers. The statistics and percentages presented here are constructed from a survey of feedback from 300 attendees on the 1.27 course, an additional 50 who have attended the recently introduced new model course, and 100 Type Specific Course students. This is obviously a fraction of the numbers of students taught, but it is a continuous sample over a fixed period and every student taught during that period has been included regardless of their opinions about the course they attended.

It must be stated at this point that we are only providing the results from training by our company. Some statistics, such as the nationality of attendees and their type of vessel, are only relevant given that perspective and cannot necessarily be taken as indicative of the industry as a whole. Nonetheless, the feedback on the courses themselves on such topics as construction, length, content, presentation and cost has been provided by students actively involved in diverse areas of the maritime industry and can therefore be seen as both objective and indicative. This is reinforced by those students having nothing to either gain or lose by providing feedback. With the exception of testimonials the students themselves are anonymous, but each student number listed correlates to their actual feedback form (a sample of which is at Annex D) held at our Southampton HQ and freely available for inspection. In short, we asked for honest opinions, and we got them. We hope you find them useful.

John N Ritchie

ECDIS Course Manager/Senior Instructor

ECDIS Ltd

Introduction and Headlines              

IMO 1.27 Feedback            

Type Specific Course Feedback     

Student Overview

Further Acknowledgments               

The Author           

Annex A 

Annex B

Annex C

Annex D

Recent Examples of Testimonials and Feedback from ECDIS Courses     

Title: The Customer Perspective on ECDIS Training (eBook)
Product Code: WS1408EA
Published Date: August 2013

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